Refund policy

Returns and refunds

You have 90 days from delivery to request a refund if you are not satisfied with your tea, including after trying it.

Contact PiPi Tea through the store contact form with your order number. We will provide any return instructions before you send anything back. Contact us promptly if an item arrives damaged, incorrect or incomplete.

Approved refunds cover the purchase price of the tea and are returned to the original payment method. Shipping fees are refunded where required by law. We confirm any return requirement and who pays return shipping before you return the product.

This guarantee does not limit your statutory cancellation, refund or consumer rights.